Shipping and payment

On our website, you can place an order by filling out a feedback form or an order form for a specific product indicating your contact information; calling us using phone number provided in the top right corner of this web site; placing an order via online store and paying by a credit card.

In case you choose to fill out a form, we will contact you within 1 business day and discuss your order, delivery and payment details.

You can use the most convenient payment method for the goods:

• Credit Card provided over the phone;
• By credit card on the website
• Cash/Money Orders/Certified Checks/Wire Transfers

Once we receive your order we will ship it to your door by a courier service – UPS/FedEx/DHL. We will provide you with a traceable tracking number once the shipment is ready to be shipped out. Note, you will need to sign upon receiving the items.

By purchasing karaoke systems and equipment from Studio Evolution, you receive a warranty card, which provides the possibility of warranty service for the purchased karaoke equipment.

Warranty service means free repair of the product or replacement for a similar product (if repair is impossible) during the warranty period. The warranty is valid subject to presentation of a correctly completed warranty card with the seller’s stamp and the date of sale of the product.

The warranty period for the product is 12 months from the date of sale. The duration of work under the guarantee cannot exceed 10 working days from the date of receipt of the defective product at the manufacturer’s service center. Consumables and accessories (connecting cables, batteries, documentation, packaging, etc.) are not subject to free replacement, restoration and repair.

Preventive maintenance (cleaning dust from devices, reading systems, fans and other components that make up karaoke equipment) are not warranty repairs and are performed for a fee. Defects in the appearance of the product that arose during use are not subject to free restoration.

The service center is not responsible for delays in performing warranty repairs due to reasons beyond its control. The warranty period is extended for the time the product is being repaired.

The grounds for refusal to carry out warranty service are:

• Violation by the consumer of the rules for the operation, storage or transportation of the goods ‚mechanical or thermal damage, deformation that arose after the transfer of the goods to the consumer.
• Use of the product for purposes other than the intended purpose of the product.
• Independent and unauthorized processes of disassembly, repair, preventive maintenance or modification.
  A product that has a missing or damaged “Studio Evolution” security sticker.
• Using the product in a polluted environment, high or low temperatures, high humidity, rain or snow, direct sunlight, etc.
  Incorrect installation and connection of the product.
• Impact of force majeure circumstances (fire, downpour, hurricane, lightning, earthquakes and other natural disasters).
  Failure to follow the rules of care, careless use of the product.
• Defects resulting from the use of low-quality or worn-out components (for example, connecting cables or power cables) that were available from the Buyer or purchased from third parties.
• Improper preparation for work, unqualified adjustment, including the use of excessive force.
• Traces of ingress of substances, liquids into and / or on the surface of the product, as well as damage caused by pets, rodents or insects.
• A product on which unauthorized software has been installed or attempted to be installed.

Exchange / return of serviceable equipment is made under conditions if:

• it was not in use;
• preserved its presentation, consumer properties, seals, factory labels;
• there is a sales receipt or cashier’s check, or other payment document.